Support Offerings

Asempra's mission is to deliver continuous availability for Windows applications and data that insures against data loss and downtime. With that mission in mind, Asempra delivers support and service 24 hours a day, 7 days a week, 365 days a year. We offer both free technical support and professional services to insure continuous availability and data protection at all times. Asempra’s network of technically-trained channel partners also provide a comprehensive set of support and professional services for the BCS. Please contact your Asempra Authorized Reseller for more information.

Our support and professional services include:

Technical Support

• 24x7 Telephone and Email Support
  Benefit from the real-time technical expertise of our Asmepra support personnel.
• Software Updates and Patches
  Keep your systems up-to-date and increase system and data availability.

Professional Services

• Installation
  Provides direct interaction with you, your team, and your systems to insure a quick and easy install/integration of your BCS and the production servers that you are protecting.
• Training
  Provided upon completion of the installation of the BCS at your site. This allows Asempra’s professionals to directly utilize your own “real world” environment to re-enforce the use and management of the BCS. 
• Services
  Asempra's experienced storage professionals are available to provide you consulting services in your BCS and continuous availability and data protection planning, deployment, management, training, and customization.